9:40 - 10:40 amThursday, September 24
Quadrus Anteroom
Learning Lab on Patient engagement techniques for your toolkit
Quadrus Anteroom
Learning Lab on Patient engagement techniques for your toolkit
Medicine X ePatient Advisor
This learning lab will focus on techniques that prompt patients and families to become more active instead of passive participants in their healthcare. There will be brief discussion of how this positively... Read more

Description

This learning lab will focus on techniques that prompt patients and families to become more active instead of passive participants in their healthcare. There will be brief discussion of how this positively impacts patient safety. Studies have shown that patients are more satisfied with their care when they are given tools to support and facilitate dialogue with providers. In this session, I will demonstrate some digital tools such as the use of Evernote for patient journaling and note keeping. I will also review the utility of Doctella.com for procedure information, preparation checklists and dialogue prompts. There will also be an interactive demonstration of motivational interviewing techniques. Finally, there will be an assessment of the providers attitude toward patient engagement. Attendees will walk away with several ideas, digital tools and resources to develop their own unique tooIkit. Is my hope that these techniques and tools will supplement what is taught in traditional medical education.

 

Meredith Hurston is a QA Technologist and Patient Safety Data Coordinator for the Department of Pathology at Johns Hopkins. In this role, she coordinates and displays department quality and performance improvement indicators to internal committees and throughout the institution. Meredith also facilitates the department QA workgroup meetings and presents to senior level administrators and providers in the departmental performance improvement meeting. Other responsibilities include review, investigation and analysis of pathology-related patient safety events reported through the health system's electronic event reporting system. She serves as the division liaison to Emergent Action Team Committee and Patient ID Taskforce. Her role also includes monitoring of laboratory compliance with regulatory standards and national patient safety goals through self-inspection. This responsibility includes performing CAP peer inspection of clinical laboratory operations at other Johns Hopkins Medicine entities and outside institutions. Meredith is also currently pursuing Green Belt certification for Lean Sigma.

In addition to her primary role, Meredith concurrently owns M Squared Healthcare Consulting Agency, under which she operates The Empowered Mocha Patient Blog as an online healthcare resource for the African-American Community.

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