11:35 am - 1:05 pmSaturday, September 28
LK 101
All together now: leveraging participatory design to create innovative and user-centered healthcare solutions
LK 101
All together now: leveraging participatory design to create innovative and user-centered healthcare solutions
User Experience Designer focusing on Healthcare
Managing Director, Cooper
Dusty, unused PHRs. Complex EHRs out of line with clinicians’ workflows. Clearly many of our best attempts to improve healthcare with digital tools are failing. It’s not for a lack of time or money—it... Read more

Description

Dusty, unused PHRs. Complex EHRs out of line with clinicians’ workflows. Clearly many of our best attempts to improve healthcare with digital tools are failing. It’s not for a lack of time or money—it is because the design of these tools is not rooted in users’ needs, behaviors, preferences, or even ergonomics. Now is the time to bring the end user back into the design process.

A Participatory Design session brings end users together to help them articulate their needs and generate solutions. When conducted throughout the design process, this method allows us to create delightful experiences that truly address user’s needs, mental models and context - and that they actually want to use.

Susan and Katie will leverage their experience as User Experience Designers and Researchers to help you get acquainted with the theory and practice behind Participatory Design. By the end of this hands-on workshop, you'll have a good understanding of participatory design techniques; you'll understand when participatory design is useful, and you'll have experienced this technique first-hand as a participant. Whether your end users are patients, healthcare professionals, or administrators, you’ll walk away with the basic skills to conduct your own Participatory Design workshops.

This session is for anyone who wants to understand how to bring the end user’s voice into the design process.

 

Katie McCurdy is a User Experience Designer & Researcher who most recently worked as a Senior Interaction Designer at R/GA in New York City. She is also a patient with 20 years' experience with the autoimmune disease Myasthenia Gravis. Her goal is to help people live healthier and happier lives, and she's especially interested in working at the intersection of healthcare and data visualization to help promote behavior change. She recently visualized her medical history to better communicate her health story to a new doctor, and she hopes to eventually help other patients do the same. She holds a Masters of Science in Information with a specialization in Human-Computer Interaction from the University of Michigan School of Information, and she now lives, skis and hikes in Burlington, VT.

Susan Dybbs is a Managing Director of interaction designer at Cooper who focuses on interpreting human behavior to form the foundation for her designs. Much of her work addresses challenges facing the healthcare industry -- from clinical services to medical devices. She frequently gives talks on the intersection of design and healthcare. As Cooper’s educational coordinator for Rock Health , she plans and teaches weekly design classes to the incubator’s healthcare start-ups.

Susan holds a Master's of Design from Carnegie Mellon University. She has worked with a wide selection of organizations, such as Boston Scientific, Alcatel Lucent, Well Point, Blue Cross Blue Shield, University of Pittsburgh Medical Center, and Teleflex. When not obsessing over counterpulsation devices and brain surgery, she can be found letterpress printing and riding through the hills of the Marin Headlands.

 

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