Shoshanna Sofaer, Dr.P.H. is the Robert P. Luciano Professor of Health Care Policy at the School of Public Affairs, Baruch College, City University of New York. Dr. Sofaer’s major research interests include patient engagement, patient-centered care, patient experience surveys, public deliberation to guide health policy, comparative quality and cost reporting and developing quality measures that resonate with the public. She is recognized for her expertise in qualitative and mixed methods research, and teaches, presents and consults widely in that area. She has over 60 publications in peer reviewed journals and has completed over 40 research projects.