Susan Sheridan, M.B.A., M.I.M., is the Director of Patient Engagement at the Patient-Centered Outcomes Research Institute (PCORI). She is responsible for creating networks and engaging patients across the nation to provide broad-based input on the development and execution of PCORI’s research. Sheridan became involved in patient safety after her family experienced two serious medical system failures.
Sheridan is Co-Founder and a Past President of Parents of Infants and Children with Kernicterus, which works in partnership with private and public health agencies to eradicate kernicterus. In 2003, she co-founded Consumers Advancing Patient Safety (CAPS), a non-profit organization that seeks a safe, compassionate, and just health care system through proactive partnership between consumers and providers of care. Sheridan served as President of CAPS from 2003 to 2010. From 2004 to 2011, she led the World Health Organization’s Patients for Patient Safety initiative, which embraces the collective wisdom of the patient, patient empowerment, and patient-centered care. Sheridan received her bachelor’s degree from Albion College and a Master of International Management and Master of Business Administration from the Thunderbird School of Global Management.