11:50 am - 12:35 pmSaturday, September 6
Plenary Hall
Designing and implementing innovations for underserved populations
Plenary Hall
Designing and implementing innovations for underserved populations
Executive Director, Center for Care Innovations
Chief Medical Information Officer, San Mateo Medical Center
Chief Medical Information Officer, Center for Care Innovations
Associate Professor of Medicine, San Francisco General Hospital
Safety net providers take care of the most vulnerable populations with challenging health and psycho-social needs. These providers operate in resource constrained environments that must innovate out... Read more

Description

Safety net providers take care of the most vulnerable populations with challenging health and psycho-social needs. These providers operate in resource constrained environments that must innovate out of necessity. These settings of care (community health centers, public hospitals, and public health clinics) can also lend themselves to be fertile testing grounds for new companies and solutions. Today, most start-ups are developing solutions for affluent, educated populations. However the biggest needs and opportunities for impact are with people with no insurance (or underinsured), who may not speak English, who have complex health and social circumstances, and have very little money to spend on expensive solutions.

The Center for Care Innovations (CCI) works closely with safety net providers to identify innovations that can greatly impact care for underserved populations. They have coordinated a program to help safety net providers build Innovation Centers, to enable the piloting and implementation of solutions to help underserved populations. They are also training safety net providers to build innovation and design skills to enable them to develop their own innovations to meet critical needs.

We propose to host a panel discussion with a few safety net providers who are actively partnering with entrepreneurs and discuss why it is different to innovate in the safety net and share their experiences partnering with entrepreneurs as well as the challenges they face in resource constrained environments. They will also share their insights about applying design skills to challenging problems for underserved populations and how they are engaging patients to define and develop solutions.

This patient population is typically not acknowledged at health technology conferences, yet these are patients who would benefit the most from innovative solutions. This panel will open up the black box of how to address the needs of underserved populations and hopefully garner support for additional innovations to improve the health and health care services for poor, uninsured and Medicaid patients.

Veenu Aulakh is the Executive Director of the Center for Care Innovations (CCI). Veenu is responsible for the organization’s overall strategy, building critical partnerships, and helping to ensure CCI continues to make an impact in transforming safety net systems in California.

Before joining CCI, Veenu worked as a Senior Program Officer at the California HealthCare Foundation where she managed program related investments to organizations with innovations to lower the cost of care. She also led projects to improve the quality of primary care with an emphasis on information technology and patient engagement.

Veenu also held a number of positions within Kaiser Permanente related to improving quality of care, developing disease management programs, and increasing patient engagement. She also worked as a project manager with the diagnostics division of Abbott Laboratories.

Veenu received a bachelor’s degree in industrial and operations engineering from the University of Michigan and a master’s of science in health policy and management from Harvard University. In her spare time Veenu enjoys traveling to foreign lands and biking and hiking up hills in San Francisco.

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