12:00 - 12:20 pmSunday, September 18
LK 102
Using design thinking to improve the safety and quality of health care for providers, patients and their families
LK 102
Using design thinking to improve the safety and quality of health care for providers, patients and their families
LLB, GCLP, The Risk Authority
Since the 1999 Institute of Medicine’s groundbreaking report, “To err is human,” health care organizations have been exerting significant efforts to address the quality, safety, service and cost... Read more

Description

Since the 1999 Institute of Medicine’s groundbreaking report, “To err is human,” health care organizations have been exerting significant efforts to address the quality, safety, service and cost of health care delivery systems. While frameworks such as lean, six-sigma, PDSA, and others have been employed with success in a variety of contexts, there is wide consensus that current efforts are not delivering sufficient returns; there are still over 200,000 people dying each year from preventable medical errors, and over 20 times that number suffering medical injuries.

Design Thinking is a creative approach to problem solving and innovation that places real users at the forefront of efforts to solve complex, systemic problems. As the longstanding risk services organization for Stanford Medicine, at The Risk Authority Stanford, we’ve been on a journey over the past two years exploring how we might use the tools of design thinking to advance patient safety and improve the quality of health care delivery systems at Stanford Medicine. While design has been applied to addressing many aspects of the patient experience, we believe that has much to add to the conversation around patient safety, and has potential to open up a world of inspiration and impact. In this session, we’ll describe how we’ve applied and adapted the tools of design thinking to tackling this incredibly important aspect of health care, discuss the power of radical collaboration that brings patients, their families, and clinicians together, share the outcomes of our latest projects, and share our lessons learned along the way.

Simon is a lawyer, decision analyst and design thinker. He currently serves as Assistant Vice President of Risk Management for The Risk Authority Stanford (TRA) and Program Manager of Risk Management Loss Controls and Education for Stanford Health Care and Stanford Children’s Health.

He is Project Lead for the Innovence Lab, where he works with frontline healthcare teams on solving complex patient safety challenges using the tools of human-centered design. He is also Lead Facilitator in TRA’s DARTS Program, where he assists healthcare organizations make robust, high quality litigation strategy and reserving decisions.

Prior to joining The Risk Authority Stanford, Simon practiced as a Solicitor in commercial litigation and medical malpractice in Australia. He received his Bachelor of Laws and Graduate Certificate of Legal Practice from the University of Technology, Sydney, and is admitted as a lawyer to the Supreme Court of New South Wales. Simon has also received his Certificate in Strategic Decisions and Risk Management from Stanford University in 2014.

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