Humans first: human-centered hospital design in an era of digital diagnostics, robotics and data.

Joan Saba dskiffington@nbbj.com

Abstract

  Research shows that the design of hospitals can have a positive or negative effect on patient satisfaction, recovery times, readmission rates, staff productivity and family comfort. As the healthcare industry prepares to spend $200 billion on healthcare facilities between now and 2020, architect Joan Saba argues designers and their clients should take a balanced approach in the creation of new facilities, one that values aesthetics and LEAN processes without wasting precious resources on superficial elements. Using case studies of hospital designs for Massachusetts General Hospital in Boston and Seattle Children’s Hospital in Washington State – plus research into how big data, robotics and the rapid pace of technological innovation effects healthcare and hospital design – Ms. Saba will outline five design strategies hospitals should implement to ensure their environments support performance, healing, comfort and experience.

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