Discuss design without losing your mind

Adam Connor aconnor@madpow.net

Abstract

As we work to improve healthcare experiences, services, devices and more, most of us do so as members of teams and organizations. As such, in order to be productive and execute on the innovative ideas we have, we must collaborate with others.

This collaboration requires us to share our work; to communicate our ideas with one another and to collect other’s thoughts in order to know whether our creations are meeting the objectives we seek. 

But often we wrestle with collecting this feedback. We get comments that are less than helpful because they seem irrelevant or unclear. Or we find that we’re getting feedback and reactions at inopportune times rather than points in the process where they would have been useful in informing design decisions.

Team members frequently complain about the quality and uselessness of the feedback they receive, the conversations they have, and the meetings they attend, but we rarely examine our own processes to identify how to collect useful feedback and make the discussions around our ideas more productive.

In this talk we’ll explore critique as both an activity and an aspect of communication or collaboration. Attendees will walk away with:

  • A clearer understanding of critique is and why asking for “feedback” is problematic.
  • Tips for identifying the bad habits the lead to less-than-useful and even painful conversations
  • Methods for giving useful feedback and gathering it from clients and teammates.
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