Empowering Providers to Engage Patients

Russell Olsen russell.olsen@phytel.com


Despite all the advances introduced into healthcare over the last 20 years, the biggest X factor in successfully treating patients is still the patients themselves. If the patient is not engaged, then it is unlikely their condition will improve. This is especially true of patients with one or more chronic illnesses, which describes nearly 1 out of 2 adults in the U.S. according to the CDC. 

In this presentation, “Empowering Providers to Engage Patients,” Phytel Vice President of Innovation Russell Olsen will briefly describe the vast need for improving patient engagement, and then discuss the analytics, tools and automation providers need to find and engage the right patients at the right time – on a population scale. At the heart of the problem is the need to make it exponentially simpler for providers to reach out and encourage the sickest patients to take better care of themselves. As Olsen will describe, the key is automating many of the care management tasks that are currently being performed manually by physicians, nurses and/or office staff. 

Building on the theme of automation, Olsen will describe how Phytel’s care management automation technology – used by 1 in 4 of the nation’s largest health systems – has improved patient engagement for large physician groups across the country. One area where Phytel is making a significant impact is improving the health of patients with chronic diseases. Here are three recent examples:

  • Bon Secours Virginia Medical Group (BSVMG) used Phytel to drive nearly 31,000 extra visits to BSVMG from chronic disease patients with gaps in care during the 12 months ended August 2014.  By meeting payer requirements for filling patient care gaps, BSVMG received $2 million in incentive bonuses from their ACO-like commercial contracts while improving the health of those patients. (http://bit.ly/1gogWqk)
  • Arch Health Partners in San Diego wanted to raise the percentage of patients whose hypertension is under control from 63% to 70% by the end of a six-month trial period. Instead, using Phytel, the group achieved 77% control, leading Arch to create a new target of 80% for the next six months (http://bit.ly/18Yc4Lj).
  • Northeast Georgia Physicians Group used Phytel to build a patient cohort, risk-stratify patients, identify care gaps and send automated messages encouraging patients to make and keep appointments and providing digital diabetes education materials.  As a result, the physician group was able to help 800 targeted patients lower their HbA1c scores by nearly 50 percent (http://bit.ly/1EUNqao).

Based on customer surveys, in 2014 the respected health-tech research firm KLAS designated Phytel “the sole early leader in population health management,” noting that Phytel had the highest combined rate of customer utilization across all four pillars of population health – data aggregation, risk stratification, care management, and patient engagement. Only when providers across the country are equipped with similarly high degrees of automation will they be able to scale care management to the population level and significantly reduce the incidence of chronic disease in America.

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