Transforming patient stories into digital outcomes – insights from Stanford Health Care’s MyHealth team

Issac Villanueva ivillanueva@stanfordhealthcare.org
Mary Song MSong@stanfordhealthcare.org
Elizabeth Pirrotta pirrotta@stanford.edu
Chris Feria chrisferia@stanfordhealthcare.org

Abstract

Abstract
Come join Stanford Health Care’s Design Team as they share innovative tools on how to partner with patients and families to help drive meaningful change within the digital tool, MyHealth. MyHealth is an online resource that provides patients with instant and secure access to their health information. In this session, you will hear directly from the designers, patients, and family representatives on how they are transforming the digital health patient experience. The team will discuss their design process, challenges, and share insights on forming patient relationships. We will also hear from a patient on what it is like seeing their feedback come to life in digital form.

Workshop
The Design team will lead an interactive workshop with a patient from the Patient & Family Partner Program at Stanford Hospital and the Program Manager, Mary Song. We will examine participant’s needs and explore solutions through design thinking methods and techniques, including patient story telling. The power of digital tools in engaging patients and caregivers in their own health care through participatory medicine will also be a focus of this workshop.
Empathy is not limited to one facet of a patient’s healthcare experience. If we can improve the digital tools they work with, then we extend our quality of care and compassion for them and their families, and ultimately improve outcomes to make their lives easier. Participants will walk away feeling confident in using design thinking techniques when engaging patients and families and be ready to apply these techniques to their areas of focus, whether it is in clinical care, research, or education.
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