Co-Creating Technology Using a Patient-Centric Approach: Designing tools to support maternal health
With care increasingly being delivered in the outpatient environment, the exam room is at the center of the health care experience. However, existing exam rooms have changed little in the past 50 years and are not designed to support the new desirable paradigm of care where patients, providers and partners are engaged in a relationship of mutual participation.
Mutual participation is a relationship in which a provider helps a patient help himself (Szaz and Hollender) and is characterized by balance in control and participatory decision making (Roter and Hall).
Published research shows that behaviors of mutual participation can improve clinical outcomes and patient satisfaction. We posit that the built environment needs be modified in order to maximize the benefits of mutual participation. In our session, we will discuss how the current built environment hinders these behaviors, with particular attention to interactions with the EMR, present design principles, and share concepts which support the desired state.