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Page 714 – Stanford Medicine X

Chatbots in Health Care: Opportunities and challenges

Tatyana Kanzaveli tkanzaveli@gmail.com

Abstract

Advancements in artificial intelligence, coupled with the proliferation of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to carry out any number of tasks, from scheduling a meeting, to reporting weather, to helping users buy a pair of shoes.

In 2016 we saw the first generation of chatbots appearing in healthcare space.

Let's review the areas of healthcare that might benefit from chatbots and look at some of the examples where chatbots have been used so far.

What are the opportunities and challenges and barriers to adoption of chatbots in healthcare?
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