We Want You! Engaging and activating patients from the bedside to the boardroom in the national capital region military health system

Downing Lu downing.lu@gmail.com

Abstract

Imagine yourself, an independent, self-sufficient, fully alive person. You’ve planned your life, you’ve experienced both successes and failures, and you’ve gone about your daily activities fully able to communicate with others and express your needs. You have friends, you have family, you have a life. Imagine now, you need health care. Maybe you need to be hospitalized. Maybe you need an operative procedure. Maybe you’ve never needed much health care before. And now you are in a different world. A world with a different language and a different culture. What happens to that independence? That self-sufficiency? That life? Or even that ability to communicate with others, your needs, your hopes, your fears? Many of these questions couldn’t be measured or answered with traditional medical research with patients as study subjects. Instead, we in the NCR, launched a design thinking project in 2014, which assessed factors impacting a patient’s level of engagement and activation Learn how the NCR helped address these issues with patient engagement and in the process, turn the military hierarchy upside down. 
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