The role of digital health technologies and their effects on patients and healthcare professionals
The above factors contribute to the “patient access paradox”: patients often having to wait long periods of time to see providers despite as much as 30-40% of provider capacity going unutilized, even at top health systems. When patients do get in to see providers, they commonly discover that the providers aren’t the best equipped to handle their unique clinical needs. How can we help patients get to the right providers, particularly as patients increasingly turn to the internet to find providers on their own?
During this session, Travis Moore, will leverage his 20 years of experience in health care and more than a decade in digital health technology to explore the evolving role of health systems’ online provider directories and call centers—and the key capabilities required for optimal patient-provider matching. He’ll also discuss the critical role that effective provider data management plays in health systems’ abilities to deliver accurate and actionable information about providers to patients and agents. The convergence of technology can facilitate a more streamlined, integrated, and positive patient experience all the way from the “front door” to the in-person appointment.