A workshop to improve patient-provider communication

Thursday, September 15, 2016 at 8 AM in Paul Brest Hall, Stanford University.

How might we find ways to better communicate the experience of chronic illness for patients? How might we create an environment of shared empathy across diverse stakeholders in health care? Medicine X is partnering again with Boehringer Ingelheim in 2015 to facilitate the workshop, “Providers are from Mars, Patients are from Venus: A workshop to improve patient-provider communication.”

program highlights

  • Immerse yourself in new perspectives – Witness the unique challenges faced by patients through interactive clinical simulations, and better understand how to engage in participatory medicine and shared decision making
  • Experience shared empathy for patients and providers – Join us as we bring together patients, caregivers, clinicians, pharmaceuticals and health care industry to facilitate meaningful collaboration to improve health care
  • Uncover new lessons in patient-provider communication – Participate in an interactive design workshop led by experienced Medicine X designers to create a set of design principles to facilitate effective patient/provider communication
Three simulation rounds, each followed by brief feedback
  1. Digital/health care delivery devices
  2. Recruitment for clinical trials
  3. Clinical educators from pharma
Design-thinking workshop led by three experienced Medicine X designers
Create a set of deliverables and principles promoting high-quality patient-provider communication
  • Patients
  • Health care providers
  • Clinicians
  • Caregivers
  • Patient advocates
  • Educators
  • Researchers

Providers are from Mars, Patients are from Venus

Due to the overwhelming interest from last year’s workshop, Medicine X and Boehringer Ingelheim have decided to extend the conversation to a half-day event with three robust simulation sessions and a de-brief design workshop at Paul Brest Hall on Thursday, September 15th.
This workshop will provide participants with relevant and concrete perspectives surrounding the issues listed below:
  • How might patients understand and explain their true health care needs to their providers?
  • How might providers understand the challenges faced by patients in speaking up against authority gradients and engaging with their providers to practice participatory medicine and shared decision making? How might caregivers and family members aid in this process?
  • How might patients and caregivers understand the challenges faced by clinicians and industry in a highly regulated environment?
  • What lessons might pharma and the health care industry gain from a better understanding of the hindrances both patients and providers currently face? How might we help patients speak up and help providers listen better?
  • How might this improved communication, presence of industry and learning by all stakeholders improve health care?


Director, Simulation and Education
Center for Immersive & Simulation-based Learning

Alexandra Buchanan is the director for Simulation and Education at the Center for Immersive & Simulation-based Learning at Stanford University. She received her medical degree from the University of Sydney, and her training in clinical simulation from Monash University.

Clinical Associate Professor of Anesthesia,
Stanford University School of Medicine

Dr. Kyle Harrison is a clinical associate professor of Anesthesia at Stanford University and a staff physician at the VA Palo Alto Health Care System. He is also an associate program director of the Anesthesia residency training program at Stanford.

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